Monday, January 21, 2008

Just ask...

A couple of weeks ago, I noticed that my just-applied November Walgreens EasySaver rebate was several dollars less than I thought it was going to be. Having documented my paperwork before I mailed it, I checked my rebate photo. Sure enough, they were off several dollars.

I called the rebate inquiry number and asked why they didn't credit the full amount to my gift card. The associate had me hold for a bit, then came back to inform me that it was all fixed and the amount in question would be applied to my account.

I kept waiting for it to show up, but it didn't. I checked the status online, only to discover that they'd mailed me a check. Not the end of the world, but rather inconvenient and I miss out on the 10% bonus.

The check came, and I assumed all was well and good. Until my December ESR showed up on the website as being another check when I'd requested a gift card reload. It hadn't mailed yet, so I called them to ask about getting it on my card instead.

The associate that I spoke with wasn't able to change the check to a gift card credit, but she did, at my request, apply the forfeited 10% of both rebates to my gift card. It can't hurt to ask!


Anonymous said...

I just got my December rebate back and they didn't credit me for the Jane Make Up saying it wasn't on the receipt when I know it was. I didn't take pictures so I can prove it, but will follow your advice to do so from now on. Thanks for your posts!!

Bethany said...

Audrey: I would go ahead and call them about it. Even though I take pictures, I've never been asked to send them in--they seem to have their own scans available when I talk with them.